FAQ
Can I place a phone order?
At present we cannot take phone orders. Please email your order to orders@simplyorganicnz.com whilst we are working on our online store. For further information please see our delivery page.
What happens if my order arrives damaged?
Contact the store on (07) 5715555 and if possible take pictures of the damage/damaged items for our reference. Claims for damaged orders/goods are on a case to case basis. We will do our best to rectify any issues you may have as soon as possible.
Can I change or cancel my order once I’ve placed it?
If you need to make changes or cancel an order, please contact the store on (07) 571 5555 and a member of our staff will assist you. Cancellations or changes must be made as soon as possible. If your order has already been processed or is in transit to your chosen delivery address, then we reserve the right to decline cancellation of your order.
Will you keep my credit card details on file?
No, all payment details are destroyed after payment has gone through.
Can I place an order using a gift voucher?
Our gift vouchers are barcoded so this is possible if you can email a high-quality scanned copy of the voucher when you place your order. See our delivery page for details on how to place an order.
Can I redeem my loyalty points when I place an order?
Yes, you can if the account is in your name. If you are shopping for a family member or a friend, you cannot redeem their points for them unless we have permission from the owner of that account.
Can I return a product?
Yes, you will need to provide a copy of your receipt as proof of purchase from the store and the item you are returning. If you have a loyalty membership with the store and you used this when you made your purchase, we can print off a copy of the receipt for you. Returns must meet our return policy and guidelines, please check our return policy.
Can you order a product in for me?
We will do our best to order in specific products for our customers. We are more than happy to take requests or suggestions for stock items too. You can place an order or make a request either in store, by calling (07)571 5555 (during business hours) or sending an email to orders@simplyorganicnz.com
Do you offer layby?
We do not offer this service
I would like to know if you stock an item/need more details on a product
You can call the store during business hours on (07) 571 5555 and a member of staff can assist you. Alternatively, you can send us an email on orders@simplyorganicnz.com . Please note that we are a small, busy store and we may not always pick up the phone or answer an email straight away.
I have a new product that I would like to see in the store
Please email all the details including pictures and pricing to Angela on orders@simplyorganicnz.com. We are organic vegetarian store so please ensure your product meets the requirements before sending the details.
Will my loyalty account details be shared with any 3rd parties?
No, we will never share your name and phone number with any third parties. Your details are private and confidential.
How can I change my personal details on my loyalty account?
No problem, changes to personal details take minutes. Please note we can only change details on your own loyalty account. If you need to change details on a friend or family members account, we will need their permission.
Is all of your fresh produce organic?
We sell a variety of fresh seasonal organic, spray-free and non-verified organic fruit and vegetables.
I would like to work for Simply Organic NZ
Any job vacancies will be posted on our social media accounts and SEEK
Where can I find COVID-19 updates and changes to store operations?
We will keep you updated with any changes on our website home page and our social media accounts. FACEBOOK & INSTAGRAM
I need further assistance
Please contact us during business hours on (07)571 5555 or send us an email on orders@simplyorganicnz.com. Please note that we are a small, busy store and we may not always be able to pick up the phone.
Thank you - Simply Organic Food Store NZ